Wakestack support

If something is not working, write to us and we will help.

Email: wakestack@fmisystemslimited.com

How do I test a ring?

Open Settings in Wakestack (the gear on the Alarms list) and tap Test ring. It rings once in 10 seconds. You can cancel it from the message that appears.

How do I allow alarms?

Wakestack needs alarm access to ring. Allow it when asked. To change it later, open the iPhone Settings app, choose Wakestack and switch alarms on. If access is off, Wakestack shows an Alarm access row in its own Settings.

Silent mode and Focus

Alarms use iOS alarms.

An alarm did not ring

• Check alarm access is on (see above).
• Check the stack and the alarm are both switched on, and the day is selected. A skipped alarm does not ring once.
• Check the time and day. If you used shift, the alarm may have moved.
• Run Test ring from Settings.

If it still did not ring, email us. Missed alarms are the problem we most want to fix.

What to include in your email

• Your iPhone model and iOS version (Settings > General > About).
• What you set up (the stack, the alarm time, the days) and what happened instead.
• When it happened, and whether it is the first time.
• A screenshot, if that helps.

Your data

Everything stays on your iPhone and nothing is sent to us, so there is no account to delete. Delete the app to remove your data. See the Privacy Policy.